Customer Guide
CONTACT US:
If you have any questions that cannot be answered by the general policy, then reach out to us here
Or to our Facebook
QUICK LINKS
Thank you for choosing gallerytcr.com for your lapidary needs. We strive to ensure a seamless experience for our valued customers. Once your order is purchased, we promptly prepare and pack it within 3 business days, excluding holidays. Please note that our processing hours are Monday to Friday, from 9:00 am to 5:00 pm PST. Should you have any queries or require assistance, feel free to reach out to our dedicated team.
PAYMENT:
Here at Gallery TCR, we understand that different customers prefer different payment options, and we are making every effort to include as many as we can while maintaining a secure payment transfer system. Your sensitive information is important to us. We currently accept the following payment methods:
- Major Credit Cards (Visa, Mastercard, American Express, Discover, Maestro, JCB).
- PayPal®
- Check/Money orders are accepted. Shipping will be done upon bank clearing of payment.
ORDER CONFIRMATION:
After placing your order, you will receive a confirmation email through PayPal® or from us to verify the transaction. Additionally, once your order is shipped, we will promptly send you a second email containing the tracking number via the same method, so you can easily monitor your delivery status.
We understand that circumstances may change, and you may need to cancel your order with gallerytcr.com. For website orders, kindly reach out to us by our Contact Us page, ensuring that you include your full name and order number in the cancellation request. Please note: This does not cover items bought on live auctions/shows, as those bids are binding and due upon affirmation of bids. (See “Live Auctions” section below).
Please note that you can only cancel orders that have not yet entered the shipping process. If your order has already been shipped, we encourage you to review our Returns section for guidelines on returning the product if you are not completely satisfied with your purchase.
Our priority is to provide a smooth and pleasant shopping experience, and we are here to assist you with any questions or concerns you may have. Feel free to reach out to our team, and we’ll be more than happy to help.
Items labeled under “Buy the Barrel” are wholesale/bulk buys on select materials for super savings. These are bulk deals tailored for dealers, resellers, and artisans needing larger quantities of rough material and looking for specific types of materials. Special shipping and payment terms may apply, please contact us for further information if interested in these materials.
SPECIAL/CUSTOM ORDERS:
We regularly provide materials in response to specific requests from our customers. While our inventory is large and we often have what is sought after, it is not unusual for us to acquire materials for such requests from our numerous sources. We strive to give you an exceptional experience and locate materials in a timely manner. Custom orders usually require additional communication with customers to ensure understanding. Please contact us with your needs and we are happy to assist you in finding what you are looking for.
By bidding on an item in a Gallery TCR auction or purchasing online here with us, you are entering a valid binding contract to purchase the item.
Payments must be received within 48 hours after being invoiced unless prior payment arrangements have been made. Invoices more than 7 days old and not paid in full will result in the customer’s suspension from ongoing purchasing until the invoice is paid in full (unless prior arrangements have been confirmed by Gallery TCR). Any order canceled after being invoiced may result in the items being resold. Additionally, the customer may be prohibited from participating in future Gallery TCR or affiliated vendors’ sales events.
Cancellation Policy for Live Auctions: Cancellation is a challenge, particularly when bidding on a live show item. However, we do understand that unexpected issues do arise. Therefore, communication is required at the earliest opportunity with Gallery TCR to resolve payment issues.
Your business and cooperation are very appreciated. Timely payment of invoices keeps our Consigners happy. Sales revenue supports Gallery TCR crew, family, associated vendors, sellers, source miners, and consigners and brings the continuation of our ability to provide amazing lapidary material to all. Thank you, your business is VERY appreciated!
INTERNATIONAL ORDERS:
Please reach out to us by our Contact Us page about these inquiries. As part of our business expansion efforts, we are now extending our services to cater to international customers. It’s important to be aware that for all international orders, the initial purchase does not include shipping, duties, or taxes. These additional costs will be calculated and added to the order total during checkout, and the amount displayed will be in USD (which might not reflect the current exchange rates at time of purchase). Exchange rates will be confirmed prior to shipping.
At gallerytcr.com, we strive to ensure timely delivery for all orders. Typically, orders placed on our website are processed and shipped within 3 business days during non-holiday seasons. If you select the overnight shipping option on a weekend or holiday, rest assured that it will be processed and shipped on the following business day. Please note that we do not ship out orders on Saturdays or Sundays.
Shipping is included when purchasing online here at gallerytcr.com only. We use US Postal Service for domestic flat-rate shipping. Regular USPS flat rate shipping rates apply for Live Auction orders. We also look to fill boxes to maximize savings, so if you would like immediate shipment, please let us know! For International shipping rates or for items over 70 lbs or too large to be accommodated by USPS flat rate shipping, please contact us for your best rate and carrier, I.E. USPS International flat rates, FedEx.
PO BOX SHIPPING:
For security purposes, we will not ship to PO Box Addresses.
DOMESTIC SHIPPING:
We ship using US Post Office first class or Flat rate shipping to maximize your value/savings on shipping costs. We do not add any extra handling costs. We normally ship either when a box is full or upon request by the customer, whichever is first. For International rates, or international items weighing over 20 lbs., please ask for a price quote or consult the USPS Int’l rate chart.
We pack items very well and do our best to ensure you receive your order in perfect shape. However, accidents do happen in transit, and if something is lost or broken, please contact us and we will make it right with you.
Orders will not be shipped out on Saturday or Sunday. Expedited (Express/Overnight) option selected on a holiday/weekend will be processed and shipped the following business day.
INTERNATIONAL SHIPPING:
As part of our business expansion, we are actively working towards accommodating shipments to more countries. Please be aware that all international orders do not include shipping, duties, or taxes, and these costs will be calculated during the order placement process. In the event of an undeliverable package returned to GalleryTCR, customers will be refunded the amount of the purchased merchandise, while shipping charges and other fees will not be refunded.
We understand that certain items may require special packing or may exceed International USPS shipping weight limits. For USPS or alternate/FedEx international rates, please feel free to email us for a personalized quote. Rest assured, we only charge the exact shipping cost to ensure transparency and fairness.
SHIPMENT CONFIRMATION & TRACKING:
Once your order has been shipped, a confirmation email with a USPS or FedEx tracking number will be sent. If payment is submitted via PayPal®, confirmation is automatically sent to your confirmed PayPal® email.
Going to be away from home unexpectedly? No worries! Before placing your order, we recommend finding a nearby secure FedEx facility by visiting their website. You can choose the FedEx location where you want your package to be sent, and simply include this address in the ship-to section during checkout. Your package will then be held at the chosen FedEx location or one of their convenient partner locations, allowing you to pick it up at your convenience within 5 business days.
When picking up your package, please remember to bring your ID and tracking number. To maintain the highest level of security, we are unable to redirect your order to a different address once it has been shipped. To ensure a smooth delivery process, kindly double-check that the shipping address is accurate. Please note that Gallery TCR cannot be held responsible for any package redirection issues. If you have any questions or need assistance, feel free to reach out to our dedicated support team.
LOST OR STOLEN PACKAGES:
We take every precaution to ensure the safe delivery of your package. However, if, unfortunately, your package is lost or stolen, we recommend contacting the shipping entity to initiate the claim process. To avoid any delivery errors, please make sure to provide correct and accurate address information when placing your order. In the unfortunate event of a stolen package, please get in touch with our customer service team. While we prioritize resolving lost orders, it’s essential to note that package claims involve a thorough and time-consuming investigation, which may take several weeks to complete. During this process, no refund or merchandise credit can be issued due to the courier’s liability. Your patience and understanding during this period are greatly appreciated. If you have any questions or require further assistance, our dedicated customer support team is here to help.
Your satisfaction is of utmost importance to us, and we want you to be completely delighted with your purchase from gallerytcr.com. If, for any reason, you are not satisfied, we are pleased to accept returns for a refund or merchandise credit. To initiate a return, simply reach out to us by our Contact Us page or on our Facebook page.
For returns made within 14 days of the day the order arrives, you will be eligible for a full refund in the form of the original payment. Returns made after 14 days from the day the order arrives will qualify for a merchandise credit, which will be issued to you in the form of a code (emailed to you) that can be used at gallerytcr.com with no expiration date. To ensure eligibility for the refund or merchandise credit, please make sure the returned merchandise includes the vendor packaging and is unaltered, unworn, and in saleable condition, accompanied by the original sales receipt.
Once we receive and inspect your return, please allow 5 business days for us to process your refund or issue the merchandise credit. It’s essential to note that if the return is deemed damaged due to negligence, or is not in a resalable condition, we will not be able to proceed with the refund. In such cases, you have the option to have us keep and destroy the item or ship the merchandise back to you at your expense. Please kindly note that shipping costs will not be refunded.
RETURN SHIPPING:
The customer is responsible for covering the return shipping fees and insurance costs. Additionally, any shipping charges incurred due to bounced or undeliverable packages are the responsibility of the customer. We appreciate your understanding and cooperation in ensuring a smooth return process.
Online Response Hours: Monday through Sunday 8 am – 6 pm PST (Excludes holidays)
Live Shows: Monday through Friday at 12 pm – 4 pm-ish on Facebook
Contact Us
If you have any questions that cannot be answered by the general policy, then reach out to us here
CONTACT US:
If you have any questions that cannot be answered by the general policy, then reach out to us here
Or to our Facebook
CONTACT US:
If you have any questions that cannot be answered by the general policy, then reach out to us here
Or to our Facebook
QUICK LINKS
Thank you for choosing gallerytcr.com for your lapidary needs. We strive to ensure a seamless experience for our valued customers. Once your order is purchased, we promptly prepare and pack it within 3 business days, excluding holidays. Please note that our processing hours are Monday to Friday, from 9:00 am to 5:00 pm PST. Should you have any queries or require assistance, feel free to reach out to our dedicated team.
PAYMENT:
Here at Gallery TCR, we understand that different customers prefer different payment options, and we are making every effort to include as many as we can while maintaining a secure payment transfer system. Your sensitive information is important to us. We currently accept the following payment methods:
-
- Major Credit Cards (Visa, Mastercard, American Express, Discover, Maestro, JCB).
-
- PayPal®
-
- Check/Money orders are accepted. Shipping will be done upon bank clearing of payment.
ORDER CONFIRMATION:
After placing your order, you will receive a confirmation email through PayPal® or from us to verify the transaction. Additionally, once your order is shipped, we will promptly send you a second email containing the tracking number via the same method, so you can easily monitor your delivery status.
We understand that circumstances may change, and you may need to cancel your order with gallerytcr.com. For website orders, kindly reach out to us through our Contact Us page, ensuring that you include your full name and order number in the cancellation request. Please note: This does not cover items bought on live auctions/shows, as those bids are binding and due upon affirmation of bids. (See “Live Auctions” section below).
Please note that you can only cancel orders that have not yet entered the shipping process. If your order has already been shipped, we encourage you to review our Returns section for guidelines on returning the product if you are not completely satisfied with your purchase.
Our priority is to provide a smooth and pleasant shopping experience, and we are here to assist you with any questions or concerns you may have. Feel free to reach out to our team, and we’ll be more than happy to help.
Items labeled under “Buy the Barrel” are wholesale/bulk buys on select materials for super savings. These are bulk deals tailored for dealers, resellers, and artisans needing larger quantities of rough material and looking for specific types of materials. Special shipping and payment terms may apply, please contact us for further information if interested in these materials.
SPECIAL/CUSTOM ORDERS:
We regularly provide materials in response to specific requests from our customers. While our inventory is large and we often have what is sought after, it is not unusual for us to acquire materials for such requests from our numerous sources. We strive to give you an exceptional experience and locate materials in a timely manner. Custom orders usually require additional communication with customers to ensure understanding. Please contact us with your needs and we are happy to assist you in finding what you are looking for.
By bidding on an item in a Gallery TCR auction or purchasing online here with us, you are entering a valid binding contract to purchase the item.
Payments must be received within 48 hours after being invoiced unless prior payment arrangements have been made. Invoices more than 7 days old and not paid in full will result in the customer’s suspension from ongoing purchasing until the invoice is paid in full (unless prior arrangements have been confirmed by Gallery TCR). Any order canceled after being invoiced may result in the items being resold. Additionally, the customer may be prohibited from participating in future Gallery TCR or affiliated vendors’ sales events.
Cancellation Policy for Live Auctions: Cancellation is a challenge, particularly when bidding on a live show item. However, we do understand that unexpected issues do arise. Therefore, communication is required at the earliest opportunity with Gallery TCR to resolve payment issues.
Your business and cooperation are very appreciated. Timely payment of invoices keeps our Consigners happy. Sales revenue supports Gallery TCR crew, family, associated vendors, sellers, source miners, and consigners and brings the continuation of our ability to provide amazing lapidary material to all. Thank you, your business is VERY appreciated!
INTERNATIONAL ORDERS:
Please reach out to us through our Contact Us page about these inquiries. As part of our business expansion efforts, we are now extending our services to cater to international customers. It’s important to be aware that for all international orders, the initial purchase does not include shipping, duties, or taxes. These additional costs will be calculated and added to the order total during checkout, and the amount displayed will be in USD (which might not reflect the current exchange rates at time of purchase). Exchange rates will be confirmed prior to shipping.
At gallerytcr.com, we strive to ensure timely delivery for all orders. Typically, orders placed on our website are processed and shipped within 3 business days during non-holiday seasons. If you select the overnight shipping option on a weekend or holiday, rest assured that it will be processed and shipped on the following business day. Please note that we do not ship out orders on Saturdays or Sundays.
Shipping is included when purchasing online here at gallerytcr.com only. We use the US Postal Service for domestic flat-rate shipping. Regular USPS flat-rate shipping rates apply for Live Auction orders. We also look to fill boxes to maximize savings, so if you would like immediate shipment, please let us know! For International shipping rates or for items over 70 lbs or too large to be accommodated by USPS flat-rate shipping, please contact us for your best rate and carrier, I.E. USPS International flat rates.
PO BOX SHIPPING:
For security purposes, we will not ship to PO Box Addresses.
DOMESTIC SHIPPING:
We ship using US Post Office first class or Flat rate shipping to maximize your value/savings on shipping costs. We do not add any extra handling costs. We normally ship either when a box is full or upon request by the customer, whichever is first. For International rates, or international items weighing over 20 lbs., please ask for a price quote or consult the USPS Int’l rate chart.
We pack items very well and do our best to ensure you receive your order in perfect shape. However, accidents do happen in transit, and if something is lost or broken, please contact us and we will make it right with you.
Orders will not be shipped out on Saturday or Sunday. Expedited (Express/Overnight) option selected on a holiday/weekend will be processed and shipped the following business day.
INTERNATIONAL SHIPPING:
As part of our business expansion, we are actively working towards accommodating shipments to more countries. Please be aware that all international orders do not include shipping, duties, or taxes, and these costs will be calculated during the order placement process. In the event of an undeliverable package returned to GalleryTCR, customers will be refunded the amount of the purchased merchandise, while shipping charges and other fees will not be refunded.
We understand that certain items may require special packing or may exceed International USPS shipping weight limits. For USPS international rates, please feel free to email us for a personalized quote. Rest assured, we only charge the exact shipping cost to ensure transparency and fairness.
SHIPMENT CONFIRMATION & TRACKING:
Once your order has been shipped, a confirmation email with a USPS tracking number will be sent. If payment is submitted via PayPal®, confirmation is automatically sent to your confirmed PayPal® email.
LOST OR STOLEN PACKAGES:
We take every precaution to ensure the safe delivery of your package. However, if, unfortunately, your package is lost or stolen, we recommend contacting the shipping entity to initiate the claim process. To avoid any delivery errors, please make sure to provide correct and accurate address information when placing your order. In the unfortunate event of a stolen package, please get in touch with our customer service team. While we prioritize resolving lost orders, it’s essential to note that package claims involve a thorough and time-consuming investigation, which may take several weeks to complete. During this process, no refund or merchandise credit can be issued due to the courier’s liability. Your patience and understanding during this period are greatly appreciated. If you have any questions or require further assistance, our dedicated customer support team is here to help.
Your satisfaction is of utmost importance to us, and we want you to be completely delighted with your purchase from gallerytcr.com. If, for any reason, you are not satisfied, we are pleased to accept returns for a refund or merchandise credit. To initiate a return, simply reach out to us through our Contact Us page or on our Facebook page.
For returns made within 14 days of the day the order arrives, you will be eligible for a full refund in the form of the original payment. Returns made after 14 days from the day the order arrives will qualify for a merchandise credit, which will be issued to you in the form of a code (emailed to you) that can be used at gallerytcr.com with no expiration date. To ensure eligibility for the refund or merchandise credit, please make sure the returned merchandise includes the vendor packaging and is unaltered, unworn, and in saleable condition, accompanied by the original sales receipt.
Once we receive and inspect your return, please allow 5 business days for us to process your refund or issue the merchandise credit. It’s essential to note that if the return is deemed damaged due to negligence, or is not in a resalable condition, we will not be able to proceed with the refund. In such cases, you have the option to have us keep and destroy the item or ship the merchandise back to you at your expense. Please kindly note that shipping costs will not be refunded.
RETURN SHIPPING:
The customer is responsible for covering the return shipping fees and insurance costs. Additionally, any shipping charges incurred due to bounced or undeliverable packages are the responsibility of the customer. We appreciate your understanding and cooperation in ensuring a smooth return process.
Online Response Hours: Monday through Sunday 8 am – 6 pm PST (Excludes holidays)
Live Shows: Monday through Friday at 12 pm – 4 pm-ish on Facebook
Contact Us
If you have any questions that cannot be answered by the general policy, then reach out to us here
Customer Guide
CONTACT US:
If you have any questions that cannot be answered by the general policy, then reach out to us here
Or to our Facebook
QUICK LINKS
Thank you for choosing gallerytcr.com for your lapidary needs. We strive to ensure a seamless experience for our valued customers. Once your order is purchased, we promptly prepare and pack it within 3 business days, excluding holidays. Please note that our processing hours are Monday to Friday, from 9:00 am to 5:00 pm PST. Should you have any queries or require assistance, feel free to reach out to our dedicated team.
PAYMENT:
Here at Gallery TCR, we understand that different customers prefer different payment options, and we are making every effort to include as many as we can while maintaining a secure payment transfer system. Your sensitive information is important to us. We currently accept the following payment methods:
-
Major Credit Cards (Visa, Mastercard, American Express, Discover, Maestro, JCB).
-
PayPal®
-
Check/Money orders are accepted. Shipping will be done upon bank clearing of payment.
ORDER CONFIRMATION:
After placing your order, you will receive a confirmation email through PayPal® or from us to verify the transaction. Additionally, once your order is shipped, we will promptly send you a second email containing the tracking number via the same method, so you can easily monitor your delivery status.
We understand that circumstances may change, and you may need to cancel your order with gallerytcr.com. For website orders, kindly reach out to us by our Contact Us page, ensuring that you include your full name and order number in the cancellation request. Please note: This does not cover items bought on live auctions/shows, as those bids are binding and due upon affirmation of bids. (See “Live Auctions” section below).
Please note that you can only cancel orders that have not yet entered the shipping process. If your order has already been shipped, we encourage you to review our Returns section for guidelines on returning the product if you are not completely satisfied with your purchase.
Our priority is to provide a smooth and pleasant shopping experience, and we are here to assist you with any questions or concerns you may have. Feel free to reach out to our team, and we’ll be more than happy to help.
Items labeled under “Buy the Barrel” are wholesale/bulk buys on select materials for super savings. These are bulk deals tailored for dealers, resellers, and artisans needing larger quantities of rough material and looking for specific types of materials. Special shipping and payment terms may apply, please contact us for further information if interested in these materials.
SPECIAL/CUSTOM ORDERS:
We regularly provide materials in response to specific requests from our customers. While our inventory is large and we often have what is sought after, it is not unusual for us to acquire materials for such requests from our numerous sources. We strive to give you an exceptional experience and locate materials in a timely manner. Custom orders usually require additional communication with customers to ensure understanding. Please contact us with your needs and we are happy to assist you in finding what you are looking for.
By bidding on an item in a Gallery TCR auction or purchasing online here with us, you are entering a valid binding contract to purchase the item.
Payments must be received within 48 hours after being invoiced unless prior payment arrangements have been made. Invoices more than 7 days old and not paid in full will result in the customer’s suspension from ongoing purchasing until the invoice is paid in full (unless prior arrangements have been confirmed by Gallery TCR). Any order canceled after being invoiced may result in the items being resold. Additionally, the customer may be prohibited from participating in future Gallery TCR or affiliated vendors’ sales events.
Cancellation Policy for Live Auctions: Cancellation is a challenge, particularly when bidding on a live show item. However, we do understand that unexpected issues do arise. Therefore, communication is required at the earliest opportunity with Gallery TCR to resolve payment issues.
Your business and cooperation are very appreciated. Timely payment of invoices keeps our Consigners happy. Sales revenue supports Gallery TCR crew, family, associated vendors, sellers, source miners, and consigners and brings the continuation of our ability to provide amazing lapidary material to all. Thank you, your business is VERY appreciated!
INTERNATIONAL ORDERS:
Please reach out to us by our Contact Us page about these inquiries. As part of our business expansion efforts, we are now extending our services to cater to international customers. It’s important to be aware that for all international orders, the initial purchase does not include shipping, duties, or taxes. These additional costs will be calculated and added to the order total during checkout, and the amount displayed will be in USD (which might not reflect the current exchange rates at time of purchase). Exchange rates will be confirmed prior to shipping.
At gallerytcr.com, we strive to ensure timely delivery for all orders. Typically, orders placed on our website are processed and shipped within 3 business days during non-holiday seasons. If you select the overnight shipping option on a weekend or holiday, rest assured that it will be processed and shipped on the following business day. Please note that we do not ship out orders on Saturdays or Sundays.
Shipping is included when purchasing online here at gallerytcr.com only. We use US Postal Service for domestic flat-rate shipping. Regular USPS flat rate shipping rates apply for Live Auction orders. We also look to fill boxes to maximize savings, so if you would like immediate shipment, please let us know! For International shipping rates or for items over 70 lbs or too large to be accommodated by USPS flat rate shipping, please contact us for your best rate and carrier, I.E. USPS International flat rates, FedEx.
PO BOX SHIPPING:
For security purposes, we will not ship to PO Box Addresses.
DOMESTIC SHIPPING:
We ship using US Post Office first class or Flat rate shipping to maximize your value/savings on shipping costs. We do not add any extra handling costs. We normally ship either when a box is full or upon request by the customer, whichever is first. For International rates, or international items weighing over 20 lbs., please ask for a price quote or consult the USPS Int’l rate chart.
We pack items very well and do our best to ensure you receive your order in perfect shape. However, accidents do happen in transit, and if something is lost or broken, please contact us and we will make it right with you.
Orders will not be shipped out on Saturday or Sunday. Expedited (Express/Overnight) option selected on a holiday/weekend will be processed and shipped the following business day.
INTERNATIONAL SHIPPING:
As part of our business expansion, we are actively working towards accommodating shipments to more countries. Please be aware that all international orders do not include shipping, duties, or taxes, and these costs will be calculated during the order placement process. In the event of an undeliverable package returned to GalleryTCR, customers will be refunded the amount of the purchased merchandise, while shipping charges and other fees will not be refunded.
We understand that certain items may require special packing or may exceed International USPS shipping weight limits. For USPS or alternate/FedEx international rates, please feel free to email us for a personalized quote. Rest assured, we only charge the exact shipping cost to ensure transparency and fairness.
SHIPMENT CONFIRMATION & TRACKING:
Once your order has been shipped, a confirmation email with a USPS or FedEx tracking number will be sent. If payment is submitted via PayPal®, confirmation is automatically sent to your confirmed PayPal® email.
Going to be away from home unexpectedly? No worries! Before placing your order, we recommend finding a nearby secure FedEx facility by visiting their website. You can choose the FedEx location where you want your package to be sent, and simply include this address in the ship-to section during checkout. Your package will then be held at the chosen FedEx location or one of their convenient partner locations, allowing you to pick it up at your convenience within 5 business days.
When picking up your package, please remember to bring your ID and tracking number. To maintain the highest level of security, we are unable to redirect your order to a different address once it has been shipped. To ensure a smooth delivery process, kindly double-check that the shipping address is accurate. Please note that Gallery TCR cannot be held responsible for any package redirection issues. If you have any questions or need assistance, feel free to reach out to our dedicated support team.
LOST OR STOLEN PACKAGES:
We take every precaution to ensure the safe delivery of your package. However, if, unfortunately, your package is lost or stolen, we recommend contacting the shipping entity to initiate the claim process. To avoid any delivery errors, please make sure to provide correct and accurate address information when placing your order. In the unfortunate event of a stolen package, please get in touch with our customer service team. While we prioritize resolving lost orders, it’s essential to note that package claims involve a thorough and time-consuming investigation, which may take several weeks to complete. During this process, no refund or merchandise credit can be issued due to the courier’s liability. Your patience and understanding during this period are greatly appreciated. If you have any questions or require further assistance, our dedicated customer support team is here to help.
Your satisfaction is of utmost importance to us, and we want you to be completely delighted with your purchase from gallerytcr.com. If, for any reason, you are not satisfied, we are pleased to accept returns for a refund or merchandise credit. To initiate a return, simply reach out to us by our Contact Us page or on our Facebook page.
For returns made within 14 days of the day the order arrives, you will be eligible for a full refund in the form of the original payment. Returns made after 14 days from the day the order arrives will qualify for a merchandise credit, which will be issued to you in the form of a code (emailed to you) that can be used at gallerytcr.com with no expiration date. To ensure eligibility for the refund or merchandise credit, please make sure the returned merchandise includes the vendor packaging and is unaltered, unworn, and in saleable condition, accompanied by the original sales receipt.
Once we receive and inspect your return, please allow 5 business days for us to process your refund or issue the merchandise credit. It’s essential to note that if the return is deemed damaged due to negligence, or is not in a resalable condition, we will not be able to proceed with the refund. In such cases, you have the option to have us keep and destroy the item or ship the merchandise back to you at your expense. Please kindly note that shipping costs will not be refunded.
RETURN SHIPPING:
The customer is responsible for covering the return shipping fees and insurance costs. Additionally, any shipping charges incurred due to bounced or undeliverable packages are the responsibility of the customer. We appreciate your understanding and cooperation in ensuring a smooth return process.
Online Response Hours: Monday through Sunday 8 am – 6 pm PST (Excludes holidays)
Live Shows: Monday through Friday at 12 pm – 4 pm-ish on Facebook
Contact Us
If you have any questions that cannot be answered by the general policy, then reach out to us here
CONTACT US:
If you have any questions that cannot be answered by the general policy, then reach out to us here
Or to our Facebook
CONTACT US:
If you have any questions that cannot be answered by the general policy, then reach out to us here
Or to our Facebook
QUICK LINKS
ORDER PROCESSING:
Thank you for choosing gallerytcr.com for your lapidary needs. We strive to ensure a seamless experience for our valued customers. Once your order is purchased, we promptly prepare and pack it within 3 business days, excluding holidays. Please note that our processing hours are Monday to Friday, from 9:00 am to 5:00 pm PST. Should you have any queries or require assistance, feel free to reach out to our dedicated team.
PAYMENT:
Here at Gallery TCR, we understand that different customers prefer different payment options, and we are making every effort to include as many as we can while maintaining a secure payment transfer system. Your sensitive information is important to us. We currently accept the following payment methods:
-
-
Major Credit Cards (Visa, Mastercard, American Express, Discover, Maestro, JCB).
-
-
-
PayPal®
-
-
-
Check/Money orders are accepted. Shipping will be done upon bank clearing of payment.
-
ORDER CONFIRMATION:
After placing your order, you will receive a confirmation email through PayPal® or from us to verify the transaction. Additionally, once your order is shipped, we will promptly send you a second email containing the tracking number via the same method, so you can easily monitor your delivery status.
ORDER CANCELLATION:
We understand that circumstances may change, and you may need to cancel your order with gallerytcr.com. For website orders, kindly reach out to us through our Contact Us page, ensuring that you include your full name and order number in the cancellation request. Please note: This does not cover items bought on live auctions/shows, as those bids are binding and due upon affirmation of bids. (See “Live Auctions” section below).
Please note that you can only cancel orders that have not yet entered the shipping process. If your order has already been shipped, we encourage you to review our Returns section for guidelines on returning the product if you are not completely satisfied with your purchase.
Our priority is to provide a smooth and pleasant shopping experience, and we are here to assist you with any questions or concerns you may have. Feel free to reach out to our team, and we’ll be more than happy to help.
BUY THE BARREL:
Items labeled under “Buy the Barrel” are wholesale/bulk buys on select materials for super savings. These are bulk deals tailored for dealers, resellers, and artisans needing larger quantities of rough material and looking for specific types of materials. Special shipping and payment terms may apply, please contact us for further information if interested in these materials.
SPECIAL/CUSTOM ORDERS:
We regularly provide materials in response to specific requests from our customers. While our inventory is large and we often have what is sought after, it is not unusual for us to acquire materials for such requests from our numerous sources. We strive to give you an exceptional experience and locate materials in a timely manner. Custom orders usually require additional communication with customers to ensure understanding. Please contact us with your needs and we are happy to assist you in finding what you are looking for.
LIVE AUCTIONS:
By bidding on an item in a Gallery TCR auction or purchasing online here with us, you are entering a valid binding contract to purchase the item.
Payments must be received within 48 hours after being invoiced unless prior payment arrangements have been made. Invoices more than 7 days old and not paid in full will result in the customer’s suspension from ongoing purchasing until the invoice is paid in full (unless prior arrangements have been confirmed by Gallery TCR). Any order canceled after being invoiced may result in the items being resold. Additionally, the customer may be prohibited from participating in future Gallery TCR or affiliated vendors’ sales events.
Cancellation Policy for Live Auctions: Cancellation is a challenge, particularly when bidding on a live show item. However, we do understand that unexpected issues do arise. Therefore, communication is required at the earliest opportunity with Gallery TCR to resolve payment issues.
Your business and cooperation are very appreciated. Timely payment of invoices keeps our Consigners happy. Sales revenue supports Gallery TCR crew, family, associated vendors, sellers, source miners, and consigners and brings the continuation of our ability to provide amazing lapidary material to all. Thank you, your business is VERY appreciated!
INTERNATIONAL ORDERS:
Please reach out to us through our Contact Us page about these inquiries. As part of our business expansion efforts, we are now extending our services to cater to international customers. It’s important to be aware that for all international orders, the initial purchase does not include shipping, duties, or taxes. These additional costs will be calculated and added to the order total during checkout, and the amount displayed will be in USD (which might not reflect the current exchange rates at time of purchase). Exchange rates will be confirmed prior to shipping.
SHIPPING:
At gallerytcr.com, we strive to ensure timely delivery for all orders. Typically, orders placed on our website are processed and shipped within 3 business days during non-holiday seasons. If you select the overnight shipping option on a weekend or holiday, rest assured that it will be processed and shipped on the following business day. Please note that we do not ship out orders on Saturdays or Sundays.
Shipping is included when purchasing online here at gallerytcr.com only. We use the US Postal Service for domestic flat-rate shipping. Regular USPS flat-rate shipping rates apply for Live Auction orders. We also look to fill boxes to maximize savings, so if you would like immediate shipment, please let us know! For International shipping rates or for items over 70 lbs or too large to be accommodated by USPS flat-rate shipping, please contact us for your best rate and carrier, I.E. USPS International flat rates.
PO BOX SHIPPING:
For security purposes, we will not ship to PO Box Addresses.
DOMESTIC SHIPPING:
We ship using US Post Office first class or Flat rate shipping to maximize your value/savings on shipping costs. We do not add any extra handling costs. We normally ship either when a box is full or upon request by the customer, whichever is first. For International rates, or international items weighing over 20 lbs., please ask for a price quote or consult the USPS Int’l rate chart.
We pack items very well and do our best to ensure you receive your order in perfect shape. However, accidents do happen in transit, and if something is lost or broken, please contact us and we will make it right with you.
Orders will not be shipped out on Saturday or Sunday. Expedited (Express/Overnight) option selected on a holiday/weekend will be processed and shipped the following business day.
INTERNATIONAL SHIPPING:
As part of our business expansion, we are actively working towards accommodating shipments to more countries. Please be aware that all international orders do not include shipping, duties, or taxes, and these costs will be calculated during the order placement process. In the event of an undeliverable package returned to GalleryTCR, customers will be refunded the amount of the purchased merchandise, while shipping charges and other fees will not be refunded.
We understand that certain items may require special packing or may exceed International USPS shipping weight limits. For USPS international rates, please feel free to email us for a personalized quote. Rest assured, we only charge the exact shipping cost to ensure transparency and fairness.
SHIPMENT CONFIRMATION & TRACKING:
Once your order has been shipped, a confirmation email with a USPS tracking number will be sent. If payment is submitted via PayPal®, confirmation is automatically sent to your confirmed PayPal® email.
LOST OR STOLEN PACKAGES:
We take every precaution to ensure the safe delivery of your package. However, if, unfortunately, your package is lost or stolen, we recommend contacting the shipping entity to initiate the claim process. To avoid any delivery errors, please make sure to provide correct and accurate address information when placing your order. In the unfortunate event of a stolen package, please get in touch with our customer service team. While we prioritize resolving lost orders, it’s essential to note that package claims involve a thorough and time-consuming investigation, which may take several weeks to complete. During this process, no refund or merchandise credit can be issued due to the courier’s liability. Your patience and understanding during this period are greatly appreciated. If you have any questions or require further assistance, our dedicated customer support team is here to help.
RETURNS:
Your satisfaction is of utmost importance to us, and we want you to be completely delighted with your purchase from gallerytcr.com. If, for any reason, you are not satisfied, we are pleased to accept returns for a refund or merchandise credit. To initiate a return, simply reach out to us through our Contact Us page or on our Facebook page.
For returns made within 14 days of the day the order arrives, you will be eligible for a full refund in the form of the original payment. Returns made after 14 days from the day the order arrives will qualify for a merchandise credit, which will be issued to you in the form of a code (emailed to you) that can be used at gallerytcr.com with no expiration date. To ensure eligibility for the refund or merchandise credit, please make sure the returned merchandise includes the vendor packaging and is unaltered, unworn, and in saleable condition, accompanied by the original sales receipt.
Once we receive and inspect your return, please allow 5 business days for us to process your refund or issue the merchandise credit. It’s essential to note that if the return is deemed damaged due to negligence, or is not in a resalable condition, we will not be able to proceed with the refund. In such cases, you have the option to have us keep and destroy the item or ship the merchandise back to you at your expense. Please kindly note that shipping costs will not be refunded.
RETURN SHIPPING:
The customer is responsible for covering the return shipping fees and insurance costs. Additionally, any shipping charges incurred due to bounced or undeliverable packages are the responsibility of the customer. We appreciate your understanding and cooperation in ensuring a smooth return process.
Online Response Hours: Monday through Sunday 8 am – 6 pm PST (Excludes holidays)
Live Shows: Monday through Friday at 12 pm – 4 pm-ish on Facebook
Contact Us
If you have any questions that cannot be answered by the general policy, then reach out to us here
